Thank you for choosing RediHeat’s Heated Food Delivery Bags. We strive to provide you with high-quality products and exceptional customer service. However, if you are not completely satisfied with your purchase, we offer a refund and return policy as outlined below:
Return Period
You have 30 days from the date of purchase to initiate a return for a refund.
Eligibility
Returns are limited to one bag per customer, as this policy is designed for trial purposes. Only the original purchaser is eligible for a refund.
Return Freight Charge
As the customer, you are responsible for covering the return freight charges. We recommend using a reliable shipping method with a tracking option to ensure the safe return of the product.
Condition of Bag and Heater
To be eligible for a refund, the heated food delivery bag and accompanying heater must be returned in good working condition. The bag should be clean, undamaged, and free from any signs of misuse or excessive wear.
Refund Process
Once we receive the returned product and verify its condition, we will initiate the refund process. Please note that it may take some time for the refund to be processed and reflected in your account, depending on your payment method.
Exclusions
This refund and return policy applies only to RediHeat’s Heated Food Delivery Bags. It does not cover any additional accessories, promotional items, or other products not specified in this policy.
Warranty
Please note that this policy is not a warranty. If you encounter any issues with the bag or heater beyond the trial period, please refer to our warranty information for further assistance.
Contact Customer Support
If you have any questions or concerns regarding the refund and return process, please reach out to our customer support team. We are here to assist you and provide guidance throughout the return process.